Simply Neon (“we”, “us”) operates www.simplyneon.co.uk. This policy explains what personal information we collect when you use our website or place an order, how we use it, and the rights you have over it. If you have any questions, contact us at info@simplyneon.co.uk or Simply Neon, Bridge End Works, Ryhope, SR2 0NJ.
What we collect
When you place an order we collect your name, billing and delivery address, email address, phone number and details of the items you’ve ordered, so we can make and deliver your sign. Payments are handled securely by our payment providers — we never see or store your full card details. We also collect anything you send us through our contact forms or by email, your email address if you sign up to our newsletter, and basic anonymous analytics data (such as pages visited and device type) that helps us improve the site.
How we use your information
We use your information to make and deliver your order, take payment, send you order updates, and reply to your enquiries. We’ll only send you marketing emails if you’ve signed up for them, and every email includes an unsubscribe link. We never sell your personal data. Our legal bases for processing under UK GDPR are the performance of our contract with you, your consent, and our legitimate interest in running and improving our business.
Who we share it with
We only share your details with the services needed to run our shop: delivery couriers (to get your sign to you), payment processors (to take payment securely), our email provider (to send order confirmations and newsletters) and website analytics services. All of them are required to keep your data safe and use it only for the service they provide to us.
How long we keep it
We keep order records for as long as UK tax and accounting rules require (typically six years). Newsletter details are kept until you unsubscribe. Enquiry emails are kept only as long as needed to help you.
Your rights
Under UK data protection law you have the right to ask for a copy of the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to move it elsewhere. You can withdraw consent (for example, unsubscribe from marketing) at any time. To exercise any of these rights, email info@simplyneon.co.uk. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
Our site uses cookies that are needed for things like your basket and checkout to work, plus optional analytics cookies that help us understand how the site is used. You can block or delete cookies at any time in your browser settings.
Changes to this policy
We may update this policy from time to time and will post any changes on this page. Last updated: 19 July 2026.
